John Lewis is offering assistance to staff who were formerly John Lewis partners, and customers, who have been impacted by the collapse of The Floor Room in August.
The Floor Room, owned by Carpetright, was launched in 34 John Lewis stores in 2023 when around 200 John Lewis partners where transferred into it.
A John Lewis spokesperson told Retail Week, ”We’re committed to helping former partners who transferred to The Floor Room when they opened their concessions with us. We’re already in touch with them to discuss what their needs for support may be to secure new employment or other help we can provide, such as access to our wellbeing services.”
John Lewis said it would be a “safety net” for customers impacted by The Floor Room’s collapse. The retailer advised customers should contact administrator PwC, which will advise on options, and “for customers who don’t have these options available, we’ll act as a safety net to make sure they get their money back”. John Lewis said it “will be here to support [customers] every step of the way”.
Source: Retail Week